FAQ

OOFOS is dedicated to developing recovery footwear that combines everyday comfort with thoughtful design and cushioning technology. The brand was established by footwear professionals who saw an opportunity to approach post-activity and everyday footwear from a different perspective. Rather than focusing solely on performance during exercise, OOFOS footwear is designed with comfort and recovery in mind, offering options for people who spend time walking, standing, traveling, exercising, working, or simply relaxing throughout the day.

At the center of the OOFOS collection is OOfoam technology, a proprietary cushioning material developed to provide a softer underfoot experience. The cushioning system is paired with a patented footbed intended to complement the natural movement of the body and help distribute pressure more evenly. The footbed design includes arch support and a contoured shape that surrounds the foot, creating a stable and cushioned platform for everyday movement.

OOFOS footwear can be used in many different situations. Athletes and active individuals may choose recovery footwear after workouts, training sessions, or other physical activities. Others may prefer OOFOS styles for casual daily wear, travel, household activities, shopping, or occasions that involve spending long periods on their feet. With a variety of designs, constructions, and fits available, customers can select footwear according to their preferred style, level of coverage, and intended use.

The slide sandal collection provides simple, easy-to-wear options. The OOahh features a unisex, medium-width footbed with a broad horizontal strap designed to hold the foot comfortably in place. The OOahh Sport Flex introduces an adjustable hook-and-loop closure, giving wearers greater flexibility when adjusting the fit. The OOahh PLUS adds more OOfoam cushioning beneath the foot and incorporates a broader strap and sculpted footbed for a more substantial recovery feel.

The OOyea PLUS offers a distinct silhouette with two straps and an open-toe construction. Its elevated arch, heel cup, and raised perimeter are shaped to provide a supportive sensation while maintaining the soft cushioning associated with the OOFOS collection. Available in women’s sizing, this design provides an alternative aesthetic for customers who want recovery footwear with a more refined and contemporary appearance.

For those who prefer thong-style sandals, the OOriginal provides another recognizable OOFOS design. It features a medium-width footbed, a substantial thong strap, and a unisex construction intended to accommodate a variety of foot shapes. The OOriginal PLUS develops the familiar design with a wider strap and additional cushioning, creating a more generously padded feel while retaining the recognizable profile.

Customers looking for a narrower silhouette can consider the OOlala. Designed in women’s sizing, it features a slimmer footbed and streamlined shape while incorporating the brand’s core cushioning approach. The OOmega OOlala adds a raised platform to the OOlala concept, providing additional height together with enhanced cushioning while maintaining the distinctive recovery-oriented design.

OOFOS also produces footwear beyond traditional sandals. The Club+ combines casual styling with features intended for everyday versatility. Its construction includes a lightweight design, stretch collar, leather details, and no-tie laces, allowing it to move between relaxed daily settings and more polished occasions. The Stride incorporates a single-piece OOfoam footbed with a contoured heel, creating a cushioned base designed to keep the foot comfortably positioned. An engineered knit collar, external lacing system, cushioned heel section, and antimicrobial liner add further functional details for regular wear.

The Zen offers a more minimal and streamlined appearance. Its seamless circular-knit upper works with supportive bands around the heel and instep, while pull tabs and an engineered collar are designed to make putting the shoe on more convenient. Beneath the upper, the cushioning and footbed system provides the soft underfoot sensation associated with OOFOS footwear.

For customers who prefer a closed-front design, clog options provide greater coverage while retaining the brand’s cushioning platform. The OOcloog features an open-back construction, a medium-width unisex footbed, and a foam upper. The OOcloog PLUS presents a more modern mule-inspired shape with a fully enclosed front section and additional OOfoam cushioning, offering an alternative for customers seeking a more covered everyday style.

OOFOS also provides options intended for cooler conditions. The OOcoozie Sport combines a closed toe with an open heel and breathable mesh construction, making it suitable for casual wear in transitional conditions. The OOcoozie Thermo takes a warmer approach with insulated materials and a contemporary mule-style profile designed for colder environments.

For additional seasonal coverage, the Londoner combines OOfoam cushioning with a wool-blend upper and engineered knit collar. Its elevated midsole adds cushioning beneath the foot while the upper construction provides additional coverage for cooler weather. This design extends the OOFOS concept beyond traditional warm-weather sandals and gives customers another option for everyday comfort during colder seasons.

Different colors, patterns, graphics, and finishes are also available throughout the collection. Certain releases may include artistic details, sport-inspired designs, limited-edition graphics, or distinctive color combinations. These visual elements provide customers with additional styling choices while the fundamental cushioning and footbed concepts remain central to the footwear.

OOFOS provides return and exchange options for qualifying purchases. Customers purchasing directly through OOFOS.com may generally request a return within the applicable 30-day return period. Eligible footwear can qualify for return even if it shows signs of use, while apparel generally needs to remain unworn and unwashed and retain its original tags. Items designated as final sale are not eligible under the standard return and exchange process.

Once an eligible return has been received and processed, approved refunds are generally issued to the original payment method. Shipping fees associated with expedited one-day or two-day services are generally not refundable unless a qualifying carrier-related delay applies. Customers should complete any required return authorization procedures before sending merchandise to the designated return facility.

Purchases made through physical retailers or authorized third-party online sellers may be governed by the policies of the retailer where the transaction originally took place. In certain circumstances, OOFOS may review an exchange request when valid proof of purchase is available, although products not purchased directly from OOFOS.com may not be eligible for a refund issued by OOFOS. Purchases made through unauthorized social commerce sources may also fall outside the brand’s standard return, exchange, and warranty programs.

The OOFOS rewards program provides customers with another way to engage with the brand. New members may receive an introductory reward that can be used toward a qualifying future purchase, while additional points may be accumulated through eligible activities. Available rewards and redemption options can be viewed through the customer’s account and may be applied during checkout when applicable. Customers should sign in to their OOFOS account to review their current points balance and available benefits.

For assistance with products, orders, returns, exchanges, rewards, or other customer service questions, customers can contact the support team by email at ooforetailer@gmail.com. Telephone assistance is also available at +1 486 236 9867. Written correspondence can be sent to 6295 SAGE AVE FIRESTONE, CO 80504.