Shipping & Returns

OOFOS is dedicated to providing a clear and dependable experience throughout the entire ordering process. To help customers understand what to expect, the following information explains order processing, available shipping services, delivery timeframes, returns, exchanges, and related requirements. Please review these terms before completing a purchase. Any shipping estimate begins once an order has finished processing and does not include the time needed to prepare the order for shipment.

Most orders may take up to two business days to process before they are handed over to the carrier. Processing is generally not performed on Saturdays, Sundays, or U.S. holidays. Orders submitted during a weekend or recognized holiday will normally enter processing on the next business day. This processing timeframe may also apply when an expedited shipping service has been selected, so choosing faster delivery does not necessarily eliminate the standard order preparation period.

OOFOS.com currently offers shipping to destinations within the United States, including Alaska, Hawaii, APO addresses, and applicable U.S. territories. Shipping services and associated fees available for a particular order will be presented during checkout before payment is completed. Customers outside the United States who wish to purchase OOFOS products should seek an authorized distributor serving their local market.

Standard delivery generally takes approximately five to ten business days while the package is in transit. This service is available for eligible destinations across the contiguous United States, as well as Alaska, Hawaii, APO locations, and U.S. territories. Depending on the destination and shipment, more than one carrier network may be involved in completing delivery, and the final portion of the shipment may be handled by the United States Postal Service. Standard shipping may also be available for qualifying deliveries addressed to a PO Box.

Customers who require faster delivery may select an expedited service when offered at checkout. Eligible express orders submitted before 12 p.m. Eastern Time may be prepared for shipment on the same business day. Orders received after the stated cutoff will generally be processed on the following business day. Depending on availability, customers may select a one-business-day or two-business-day delivery service. Express shipments require a physical street address and are not available for delivery to PO Boxes.

Two-business-day express service is generally calculated from the completion of order processing. For example, an eligible order placed before the applicable cutoff on Monday may be expected to arrive on Wednesday. One-business-day express service generally targets delivery on the next business day after processing. An eligible order submitted before the cutoff on Monday may therefore be expected to arrive Tuesday. Actual delivery can vary because of carrier operations, destination conditions, weather, holidays, or other circumstances outside OOFOS’s control.

Shipping fees for both standard and expedited services are ordinarily non-refundable. An exception may apply when a carrier-related delay qualifies for a shipping refund under the applicable service terms. Certain shipments or destinations may also require a signature at delivery. Customers should consider this possibility when selecting a shipping address and making arrangements to receive a package.

If a qualifying purchase does not meet your expectations, OOFOS generally allows customers to request a return or exchange within 30 days from the date the order was delivered. Eligibility may extend to qualifying purchases completed through OOFOS.com, approved OOFOS events, participating OOFOS retail stores, authorized mall kiosks, and eligible social commerce storefronts operated by OOFOS.

Products designated as final sale are excluded from the return and exchange program. Merchandise offered at a sale price may still qualify for return under the standard policy unless it is specifically identified as final sale. Apparel products, including clothing and hats, generally need to be unworn and unwashed and should retain their original hang tags. Returned merchandise should be in the same condition in which it was received. Gift cards are not eligible for refunds or exchanges.

Orders completed through a try-before-you-buy program may be subject to additional terms. Customers using such a service should review the conditions associated with the program before initiating a return. In situations where every item connected to an eligible order is returned, a restocking fee may apply according to the terms of the service.

OOFOS provides return options designed to make the process more convenient. When an eligible return-location service is available, customers may bring the merchandise to a participating location and follow the instructions supplied during the return process. A QR code may be provided for qualifying package-free returns. Customers who prefer to ship merchandise back may instead select the mail-in option and generate a prepaid return label through the authorized return system.

After the returned merchandise reaches OOFOS and the return has been reviewed and processed, a confirmation email will be sent to the customer. When a refund is approved, the funds will normally be credited back to the original payment method used for the transaction. For an approved exchange, customers may choose an eligible replacement item. If the replacement has a lower price than the original product, the applicable difference may be returned to the customer. If the replacement has a higher price, the customer may need to pay the remaining balance before the exchange is finalized.

To initiate a return or exchange for an order placed through OOFOS.com, customers should use the designated online return process and enter the information requested to locate the purchase. The order number is typically available in the original order confirmation email or within the packing materials included with the shipment. To verify the transaction, the system may also request the email address entered during checkout, the phone number connected with the order, or the ZIP code associated with the delivery address.

After the order has been successfully identified, customers can select the specific merchandise they wish to send back and indicate whether they prefer a refund or an exchange. If a product does not appear as an available return selection, the applicable return period may have ended, or another return request may already be associated with that item. Customers who believe the product should still qualify should contact customer support so the issue can be reviewed.

For a mail-in return, the online return process can provide the prepaid shipping label and any required packing documentation. Merchandise should be packaged securely to reduce the risk of damage during transportation and taken to the carrier location identified in the return instructions. Where package-free returns are available, customers can instead select an eligible participating location and present the supplied QR code according to the return instructions.

Before finalizing a return request, customers should carefully check the products selected, contact information, shipping information, and any payment details requested by the return system. Depending on the circumstances, a request may be approved automatically or may need to be reviewed by a member of the customer care team before processing can continue.

Customers should not ship merchandise directly to an OOFOS warehouse unless the required return authorization has already been completed. Packages sent outside the established return procedure may not be eligible for reimbursement of shipping costs, and OOFOS may not assume responsibility for merchandise that is lost or otherwise affected when the approved return instructions are not followed. Items belonging to another company that are mistakenly shipped to an OOFOS facility may also be excluded from recovery or responsibility.

Products obtained through unauthorized third-party marketplaces may not qualify for OOFOS return, exchange, or warranty support. If an item was purchased from an authorized independent OOFOS retailer, customers should generally contact that original seller to resolve return or exchange requests. In some circumstances, OOFOS may review an exchange request when valid proof of purchase is available. However, purchases that were not made directly through OOFOS.com may not be eligible for a refund issued by OOFOS.

Once an approved return or exchange has completed processing, the customer will receive an email confirming the outcome. Refund timing depends in part on the financial institution or payment provider involved in the original transaction. Replacement orders may also have their own delivery timeframe based on the shipping method selected and the destination.

For questions concerning order status, shipping methods, delivery concerns, returns, exchanges, or other purchase-related matters, customers may contact the OOFOS customer service team by email at ooforetailer@gmail.com. Assistance is also available by phone at +1 486 236 9867. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504.

OOFOS strives to make every purchase as straightforward and dependable as possible, from the moment an order is submitted through processing, shipment, delivery, and any return or exchange that may become necessary. Customers are encouraged to review the applicable information carefully and follow the established procedures so that orders and post-purchase requests can be handled efficiently.